All non-defective merchandise is subject to a 15% restock fee. Special orders may not be returned. All returns or exchanges must be accompanied by the original sales receipt. Items paid for by check and or cash will be refunded via company check within 10 business days. All returned merchandise is subject to in-store credit after 14 days from purchase date. Customer is responsible for shipping costs of retuned items. All merchandise is subject to manufactures warranty after 30 days from original purchase.
Custom Rod Warranty (See Custom Ice Rod Below)
We at Thorne Bros stand behind our workmanship. If your rod breaks within 1 year of the date of purchase, we will replace it - No charge. After 1 year the rod will be rebuilt at a minimum of $60.00. Proof of purchase is required for all warranties. Breakage caused by misuse is not covered under this warranty at any time. Shipping and handling will be the customer's responsibility.
30 Day Limited Warranty Custom Ice Rods
We at Thorne Bros stand behind our workmanship. If your rod breaks within 30 days of the date of purchase, we will replace it - No charge. Proof of purchase is required for all warranties. Breakage caused by misuse is not covered under this warranty at any time. Shipping and handling will be the customer's responsibility.
Route Shipping Insurance:
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Due to the increase in damaged, stolen, and lost packages we have given the option to buy shipping protection by Route. If Route protection is declined at checkout, Thorne Bros is not responsible for damaged, stolen, and lost packages.
- We highly recommend you use Route Shipping Protection on any fishing rod order due to the fragile nature of the item.